Frequently Asked Questions


SHIPPING POLICY

At Aerlume, we want your pieces to arrive safely, quickly, and with a touch of excitement.

Processing Time

Orders are processed within 1–3 business days before shipping. Each order goes through a quality check — perfection takes a moment.

Shipping Methods & Delivery Times

Shipping options are displayed at checkout, along with estimated delivery times. These estimates may vary depending on your location.

Shipping Costs

Shipping costs are calculated at checkout based on your address and shipping preference.

Tracking Information

Once your order ships, you’ll receive a confirmation email with your tracking number. Feel free to check it as often as you’d like — no judgment.

International Shipping

We gladly ship worldwide. Please note that customs fees or import duties may apply and are the responsibility of the customer.

Missing or Delayed Packages

If your package appears lost or dramatically off-track, contact us at info@aerlumeau.com and we’ll help you find a solution.


RETURNS & EXCHANGES POLICY

Your satisfaction matters. If something isn’t quite right, we’re here to help.

Return Window

Returns are accepted within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

Email us at info@aerlumeau.com with your order number and the item you’d like to return. We’ll guide you through the process.

Exchanges

We offer size exchanges only.
Reach out to info@aerlumeau.com with your order number and preferred size. Availability may vary.

Return Shipping Costs

Return shipping is paid by the customer. The cost will be deducted from your refund.

Refunds

Once we receive and inspect your return, refunds are typically processed within 5–10 business days to your original payment method.

CONTACT & SUPPORT

Have a question? A concern? Want sizing advice? We’re here for you.

Email Us Anytime

info@aerlumeau.com

We aim to respond within 1–2 business days.

Please Include in Your Message:

  • Your full name

  • Your order number

  • A brief description of the question

  • Any photos (if relevant — they help a lot!)

PRIVACY POLICY — AERLUME

Last updated: [1st of December 2025]

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Aerlume collects, uses, and safeguards your data.

1. Information We Collect

We may collect:

  • Personal information (name, email, shipping address, phone number)

  • Payment information (securely processed by third-party providers)

  • Order details

  • Website usage data (cookies, analytics)

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide customer support

  • Improve our website and services

  • Send order updates and occasional marketing (with your consent)

3. Sharing Your Information

We only share your data with trusted third parties who help us operate our website and process orders (e.g., payment processors, shipping carriers). We never sell your information.

4. Cookies

We use cookies to enhance your browsing experience. You can modify your browser settings to disable cookies if you prefer.

5. Data Security

We take security seriously and use industry-standard measures to protect your information.

6. Your Rights

Depending on your region, you may have rights to access, correct, or delete your personal data. Contact us anytime at info@aerlumeau.com.

7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with the updated date.